Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client" or "you") and Genrexa ("we," "us," or "our"), a technology startup based in Lahore, Pakistan.

These Terms apply to your use of the website genrexa.com and any services, consultations, or deliverables provided by Genrexa.

Genrexa provides custom technology solutions including, but not limited to:

All services are delivered on a project basis. Scope, timeline, and pricing are agreed upon in writing before work begins.

Each project engagement follows this process:

• Initial Consultation: A free discovery call to understand your needs, goals, and budget.
• Proposal & Scope: Genrexa provides a written proposal outlining deliverables, timeline, and cost.
• Agreement: Both parties confirm the scope in writing (email or formal contract) before any work begins.
• Development & Delivery: Work is carried out per the agreed scope. Revisions outside the scope may incur additional fees.

Any work requested verbally but not confirmed in writing is not considered part of the agreed scope.

• Payment Structure: Typically a milestone-based structure — an advance deposit before work starts and remaining balance upon delivery or agreed milestones.
• Currency: Payments are accepted in PKR (Pakistani Rupee) for local clients and USD for international clients, unless otherwise agreed.
• Payment Method: Bank transfer (local and international SWIFT/wire transfer). Other methods may be agreed upon in writing.
• Late Payments: Genrexa reserves the right to pause or suspend work on a project if payment is not received within the agreed timeframe.
• Refunds: Advance deposits are non-refundable once work has begun. Disputes regarding deliverables will be resolved through good-faith negotiation.
• Taxes: Clients are responsible for any taxes, duties, or levies applicable in their jurisdiction.

For a successful project, the client agrees to:

• Provide accurate and complete information about their business, requirements, and goals
• Provide timely feedback and approvals at agreed checkpoints (typically within 5 business days)
• Grant necessary access to systems, platforms, or data required for the project
• Not request work that violates laws, third-party rights, or ethical standards
• Ensure they have the rights to any content, data, or materials they provide to Genrexa

Project delays caused by late client feedback or missing materials are not the responsibility of Genrexa and may affect delivery timelines.

Both parties agree to keep confidential any sensitive business information shared during the engagement, including but not limited to business strategies, client data, pricing, and technical specifications.

• Genrexa will not disclose your business information to third parties without your consent
• Clients will not share Genrexa's proprietary code, internal processes, or pricing details
• Confidentiality obligations remain in effect for 2 years after project completion
• A formal NDA (Non-Disclosure Agreement) can be signed upon request before the project begins

To the maximum extent permitted by applicable law, Genrexa's total liability for any claim arising from services rendered shall not exceed the total amount paid by the client for the specific project in question.

Genrexa is not liable for:

• Indirect, incidental, or consequential damages (e.g., lost profits, business interruption)
• Failures or outages of third-party services (e.g., OpenAI, Google, AWS, Stripe, Vercel)
• Data loss resulting from client systems or third-party infrastructure
• Delays or failures caused by factors outside Genrexa's control (force majeure)
• Misuse of delivered software by the client or end users

Genrexa delivers production-ready work with best practices, but cannot guarantee specific business outcomes, revenue results, or market performance.

Either party may terminate a project engagement under the following conditions:

• Either party may terminate with 7 days written notice (via email)
• Upon termination, the client is billed for all work completed up to that date
• Work completed before termination remains the property of Genrexa until outstanding payments are settled
• Genrexa may terminate immediately if the client requests illegal, unethical, or harmful work

These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from these Terms or services provided by Genrexa shall first be attempted to be resolved through good-faith negotiation.

If a dispute cannot be resolved amicably, the parties agree to submit to the jurisdiction of the courts of Lahore, Punjab, Pakistan.

For international clients, both parties may agree in writing to an alternative dispute resolution method (such as mediation or arbitration) before resorting to litigation.

Genrexa reserves the right to update these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page.

For active projects, changes to Terms do not apply retroactively — the Terms in effect at the time of project agreement govern that engagement.

Continued use of genrexa.com or engagement with our services after updated Terms are posted constitutes your acceptance of the changes.

For questions about these Terms, to request an NDA, or to discuss a project engagement, please reach out: